Coached the project manager and Steering Group through the establishment of a Shared Service for software development and the partial outsourcing of this service to a provider in Vietnam.
Created a design for the establishment of a shared service for the production of user training content across multiple Business Units of this company. Goals were consistent quality, 'look and feel', and the effective use of scarce (knowledge) resources.
Supported the management of this hospital pharmacy in preparations for establishing independent operation as a limited company. This included: detailed business planning, the preparation of decision-making materials for the Boards of the various parties involved and the creation of financial forecasts for the purpose of obtaining financing.
Led the development of a global service, process and organization model for HR support of 7500 expatriates worldwide through a shared services organization with multiple sites world-wide. Subsequently set up an implementation programme for roll-out of this model over a 2-year period.
Led a project to optimise Shared Services in a variety of disciplines in this company, whose business units were pursuing increasingly divergent strategies.
Preparation of a proposed acquisition of an innovative air cargo service company; included an investigation of strategic fit, valuation of achievable synergies and commercial due diligence.
Led scoping and feasibility studies aimed at setting up a consortium to develop and operate innovative cool-chain solutions.
Provided contra-expertise on a bonus/malus agreement between the Ministry and an IT service provider.
Provided expert input on competence criteria for development and support personnel as part of a major change programme.
Provided contra-expertise on a major IT tender to the Ministry.
Provided contra-expertise into the use of a new budgeting model for software maintenance.
Led two investigations into the cost-effectiveness of outsourced IT services. The work identified major short-term cost savings in the areas of systems operations and maintenance, and indicated how the contractual arrangements should be restructured to ensure better value for money in the long term.
Advised this leading Dutch supplier of IT services on project organization and roles for SAP R/3 implementation projects.