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Service-oriented turnaround strategy drives acquired business to market leading performance – Zebra Management Consulting
Apr 122002
 

Confidential cllientLed a project to develop a turnaround strategy for a recently acquired ailing business unit of a fast-growing manufacturer. The key element of the new strategy was providing better service than the competition. Companion initiatives included cost and asset reductions, new positioning and a new performance-based pay structure. The project was immensely successful; profitability exceeded stretch targets in the first 9 months after implementation and the company rapidly became the best performer in a declining market.

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